Register Your Warranty Here

Register for your free 3-year warranty
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Tom's-PC's offers the following warranty on all our products.

Important Note: Toms-PC's should be the first point of contact for support and service on any custom built PCs as we are the primary warranty provider for these products.

Tom's-PC's offers the following warranty on all PCs purchased from us:

  • 3 Year Warranty on all components from original date of purchase.
  • 3 Year Free Diagnostic Support via E-mail and scheduled phone calls.
  • Free Manufacturer Warranty on original manufacturer components.

ALL VALID RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION (RMA)

Tom's-PC's Warranty Policies are null and void under the following circumstances:

  • Items which show visible physical damage as a result of accidental or improper use.
  • Items which are not sold or provided by Tom's-PC's.

Tom's-PC's Warranty Policy applies to all items shipped within the U.S. Warranty is valid for 1 year on all originally included components. All domestic customers requiring warranty support will receive a prepaid UPS Ground shipping label and we will cover the return shipping. If the fault lies with an installed component then we will cover all labor, shipping, and replacement part costs for up to 1 year from the original purchase date. After the 1-year warranty expires; the customer is responsible for cost of labor, shipping, and part replacement only if our diagnostic team determines the fault lies with a manufacturer OEM component.

Inquire for more information on international returns.

Prepaid shipping labels are offered if any one of the following conditions are met:

  • Proof of defect by taking video footage, screenshot, or photo (if applicable). The customer allows Tom's-PC's technicians to remote desktop into the defective computer when necessary in order to attempt repair and we successfully diagnose a hardware defect that cannot be repaired remotely.
  • Customer reports a known defect for which we have previously found the computer model in question to be susceptible and unique details are provided by the customer to substantiate the problem.
  • Customer reports a known defect for which we have previously found the computer model in question to be susceptible and unique details are provided by the customer to substantiate the problem.

A listing error that advertised a feature lacking or performance enhancement missing.

    Return Policy

  • Refund within 30 days

  • Replacement within 30 days

  • 15% restocking fee

  • Return label prepaid for you.